Terms of Service – NeedCareHomes.com
Effective Date: January 1, 2025

Terms of Service

Please read these terms carefully before using our senior care placement services.

1. SMS Messaging Program

NeedCareHomes.com operates an SMS messaging program to support families searching for senior care placement in the Sacramento and Elk Grove, California area.

By submitting your phone number and providing consent on our intake form, you agree to receive text messages from NeedCareHomes.com. These messages include:

  • Updates on your care home placement search
  • Follow-up messages from our placement team
  • Appointment confirmations and reminders
  • Information about available care home options that match your needs
  • Responses to inquiries you submit through our website

Message frequency varies. You will receive messages related to your active placement inquiry. Messaging will stop once your placement is complete or you opt out.

2. How to Opt Out

You can stop receiving SMS messages from NeedCareHomes.com at any time.

To opt out, reply STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent.

To re-enable messages after opting out, reply START to any previous message from our number.

Opting out of SMS does not cancel any ongoing placement service or remove your information from our system. Contact us directly to request data deletion.

3. Support & Contact

For help with our SMS program or any aspect of our service, use one of the following:

  • Reply HELP to any text message from us
  • Email us at [email protected]
  • Visit needcarehomes.com for more information

We respond to all support inquiries within 3 business days.

4. Message & Data Rates

Message and data rates may apply. These charges are billed by your mobile carrier and are not collected by NeedCareHomes.com. Check with your carrier for details on your plan.

NeedCareHomes.com does not charge any fee for SMS communications. Any costs incurred are between you and your mobile carrier.

5. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to your carrier network coverage and availability.

NeedCareHomes.com is not responsible for any delays in message delivery caused by carrier network issues, device compatibility, or factors outside our control.

6. Age Restriction

You must be 18 years of age or older to use NeedCareHomes.com and to consent to receive SMS messages from us. By submitting your information, you confirm that you are at least 18 years old.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has submitted information, we will delete it immediately.

7. Use of Service

NeedCareHomes.com provides a free senior care placement referral service. We connect families with licensed care homes in the Sacramento and Elk Grove area.

By using our service, you agree to:

  • Provide accurate information about yourself and the care recipient
  • Use the service for lawful purposes only
  • Not misrepresent your identity or the needs of the care recipient
  • Not use our service to spam, harass, or abuse care home operators

We reserve the right to refuse service to anyone who violates these terms or misuses our platform.

8. Limitation of Liability

NeedCareHomes.com is a referral and placement service. We do not own, operate, or manage any care homes. We are not responsible for the quality, safety, or licensing status of any care home we refer you to.

You are responsible for conducting your own due diligence before selecting a care home. NeedCareHomes.com is not liable for any outcomes resulting from your choice of care facility.

To the maximum extent permitted by law, NeedCareHomes.com's total liability for any claim arising from use of our service is limited to zero dollars, as our service is provided free of charge.

9. Changes to These Terms

We may update these Terms of Service at any time. When we do, we will update the effective date at the top of this page.

Continued use of our website or SMS program after changes are posted constitutes acceptance of the updated terms. Check this page periodically for updates.

10. Privacy Policy

Your use of NeedCareHomes.com is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

Read our full Privacy Policy at: needcarehomes.com/privacy-policy